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Vacature Multilingual Online Fraud Expert

14-08-2013
481x bekeken
Uren: 32-40 uur
Salaris: In overleg
Ervaring: 2 tot 3 jaar
3 tot 4 jaar
4 tot 5 jaar
Vacature Fulltime
Fulltime

bij Global Research BV in Amsterdam, Noord Holland

Multilingual Online Fraud Expert
 
Organization

 This will involve calling credit card companies, working closely within a fraud team to define and create fraud rules and determine fraud trends. In addition, they will be an integral part in helping define and create a new green field fraud analytics

Function

-  Investigate bookings on a daily basis and maintain a record of the actions taken on each booking
-  Undertake proactive analysis of transactional and customer records, to link unidentified transactions and accounts to known or suspected fraudulent activity
-  Minimize fraud loss and chargeback rates through the prevention, detection and investigation of fraudulent or suspected transactions and accounts
-  Work closely with the Manager to develop, document and test new procedures
-  Be an integral part of the team responsible in creating a new fraud analytics tool
-  Consult on current settings to enable maximum commercial ability whilst preventing fraud loss
-  Investigate suspicious alerts received from any fraud monitoring applications, the Customer Service Team or other sources, and ensure all related records/documentation are maintained
- Run daily queries to search and update fraud data

And what are you responsible for?

-  Proactively anticipate customer needs and identify their specific requirements
-  Engage with 3rd party providers of fraud detection services, to ensure operational requirements are effectively maintained and remain up-to-date with new, improved or alternate solutions
-  Ensure compliance to applicable regulations and statutory requirements

Requirement

-    Fluent in English and comfortable in 2 other languages out of French/Spanish/German/Russian
-    Open to work in shifts Mon-Fri 08.00 – 23.00 and 1 weekend per month
-    Ideally a background of having worked within a fraud team
-    Industry experience within the Travel industry and knowledge of Amadeus reservation systems is preferred but not necessary. Any experience with travel agency technologies and credit card processing is helpful
-   Detail-orientated, able to quickly spot slight differences between multiple similar bookings
-   Ability to learn quickly, adapt to often-changing processes and make decisions quickly and accuratel
-   Excellent phone and email communication skills
-   Ability to work independently, manage time effectively and meet deadlines

Offer

Travix International offers you a challenging job in an informal and dynamic environment with many opportunities to develop yourself within a fast growing company. We offer a competitive package with various numerous future options.

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